Hourly Rate: $67-$76 per hour super Contract: 12-month contract Start: Commencing in approximately 3-4 weeks Locations: Hobart, Adelaide, Melbourne, Canberra, Sydney, Brisbane, Perth, Townsville, Darwin Hours: Full-time (37.5 hours per week) 4 days per week may be considered Work Arrangements: Hybrid and flexible working arrangements to be discussed Closing Date: 24/02/2026 About the Opportunity This is a federal government contract role supporting a nationally significant program focused on the health, wellbeing and long-term outcomes of individuals and families impacted by complex physical, psychological and social needs. The organisation delivers large-scale, client-centred services across Australia, operating within a structured clinical governance and trauma-informed framework. You'll be joining a multidisciplinary environment where evidence-based practice, collaboration and quality outcomes are strongly valued. About the Role The Complex Case Manager provides high-level, trauma-informed case management to clients with complex and high-risk presentations. The role involves coordinating care, managing risk, and supporting clients to navigate complex service systems while working closely with internal teams and external providers. This position suits an experienced clinician who is confident working with complexity, ambiguity and vulnerability. Key Responsibilities Manage a caseload of clients with complex psychosocial and mental health needs Conduct clinical, psychosocial and risk assessments Develop, implement and review tailored case management and support plans Act as a primary point of contact and escalation point for high-risk matters Coordinate and liaise with health, mental health and community service providers Support clients to navigate systems, services and entitlements Maintain high-quality documentation, case notes and clinical summaries Provide clinical advice and support to colleagues as required Mandatory Requirements Tertiary qualification (Bachelor's degree or higher) in a relevant health discipline, such as: -Psychology -Occupational Therapy (Mental Health Accredited) -Social Work Minimum 3 years post grad experience Demonstrated experience working with individuals with complex support needs Strong understanding of mental health, disability and psychosocial risk Experience in assessment, triage and case management (including telephone-based work) Excellent communication, documentation and stakeholder engagement skills Desirable Previous professional experience working with veterans or the Australian Defence Force (ADF) Personal connection to the ADF or veteran community Experience supporting trauma-affected or high-risk client groups Background in mental health, disability, allied health or human services Why Consider This Role Long-term federal government contract Competitive hourly rate super Hybrid and flexible working arrangements Meaningful, purpose-driven clinical work Exposure to complex, high-level case management within a structured environment To apply for this position please click APPLY, email applications will not be accepted Contact Danielle Richards directly at danielle.richards@marsrecruitment.com.au For additional information about Danielle Richards at Mars Healthcare and why you should choose her as your preferred Recruitment Consultant and Allied Health Expert, click here to view her LinkedIn Profile: https://www.linkedin.com/in/danielle-richards-069a55225/ Please note- only successful applicant will be contacted due to the volume of applications. Applications made past the closing date will not be considered
